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Overview
This Privacy Policy explains how ClearVoice Connect (“we”, “our”) collects, uses, and protects personal information in connection with our cloud-based voice automation services powered by the Vonage Voice API. We process data solely for consent-based transactional communications (e.g., appointment reminders, service confirmations). We do not send marketing or promotional calls.
Information We Collect
- Contact details (e.g., phone number, name) provided by our business customers to deliver transactional calls.
- Call metadata (timestamps, status, duration, call IDs, error codes) for operational logs and audit purposes.
- Technical data (IP address, user agent) from our website for security and service performance.
- Support communications (emails, tickets) when you contact us.
How We Use Information
- To place/receive consent-based transactional voice calls requested by our customers.
- To ensure service reliability, troubleshooting, and fraud prevention.
- To comply with legal requirements, dispute resolution, and auditing.
Lawful Basis
We process data based on: (i) consent obtained by our business customers from end users; (ii) legitimate interests in providing and securing our services; and (iii) legal obligations (e.g., record keeping).
Data Sharing
We do not sell personal information. We may share limited data with service providers strictly necessary to operate the service (e.g., telephony infrastructure via Vonage) under data processing agreements and confidentiality obligations.
International Transfers
Data may be processed in the United States and other jurisdictions where our providers operate. We rely on appropriate safeguards for international transfers where required by law.
Retention
We keep call logs and related metadata only for as long as needed for operations, troubleshooting, compliance, and audit—typically 90–365 days unless a longer period is legally required or contractually agreed.
Security
We implement administrative, technical, and physical safeguards, including encryption in transit, access controls, least-privilege practices, and monitoring to protect data against unauthorized access or disclosure.
Your Rights
Depending on your jurisdiction (e.g., GDPR/EEA, UK, certain U.S. states), you may have rights to access, correct, delete, or restrict processing. To exercise rights or make a request, contact contact@clearvoiceconnect.com.
Opt-Out
For end users receiving calls through our customers: you can opt-out directly with the business that obtained your consent, or notify us at contact@clearvoiceconnect.com with your phone number and the caller identity. We will relay and honor the request where we act as a processor.
Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly process their data.
California Notice (CCPA/CPRA)
We do not “sell” or “share” personal information as defined by the CPRA. You may submit requests regarding your information at contact@clearvoiceconnect.com.
Contact
For privacy questions, requests, or complaints:
📧 contact@clearvoiceconnect.com
🌐 clearvoiceconnect.com