Our Commitment
ClearVoice Connect operates exclusively for transactional, consent-based voice calls (e.g., appointment reminders, service confirmations, account notifications) using the Vonage Voice API. We do not conduct marketing, promotional, or unsolicited calling.
Acceptable Use
- All traffic must be requested or consented by the end user.
- No auto-dialing to random or harvested numbers.
- No spoofing, phishing, fraud, or high-risk content (payments scams, illegal activity).
- No sensitive content without appropriate legal basis and safeguards.
- Reasonable volumes aligned with operational needs; we target under 2,000 calls/month initially.
Consent & Opt-Out
- Our customers must collect and maintain proof of prior express consent for voice calls.
- We honor opt-out requests and maintain Do-Not-Call lists as applicable.
- End users can request opt-out via our customers or directly at contact@clearvoiceconnect.com.
Regulatory Alignment
- Vonage Acceptable Use Policy and platform terms.
- U.S. FCC rules and TCPA/TSR principles regarding consent and calling practices.
- GDPR principles for data minimization, purpose limitation, and security when applicable.
Security & Logging
- Encrypted transport, access controls, least-privilege access, and audit trails.
- Operational call logs (timestamps, status, call IDs) retained for compliance and troubleshooting.
- Abuse detection and rate limiting to protect platform integrity.
Data Processing Role
For most customer-provided contact data, we act as a processor/service provider. Our customers remain the controllers and are responsible for obtaining and managing consent. We provide tools and assistance to honor data subject requests.
Incident Response
We maintain procedures for detecting, investigating, and responding to security incidents. If a breach affecting personal data occurs, we will notify affected parties and/or our customers in accordance with applicable laws and contractual obligations.
Reporting Misuse
If you believe our platform is being misused, please contact us at contact@clearvoiceconnect.com. We review and take action, which may include traffic blocking, account suspension, or cooperation with providers and authorities.